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Frequently Asked Questions

  • Is there a minimum order quantity?
    GOpowerus.com does not have a minimum order quanlity.You could order just one laptop computer battery from our online store,or as many as you like.
  • What payment methods do you accept?
    We accept payment by credit card, Google Pay and Paypal.
  • When is my credit card charged?
    Your credit card is charged immediately upon completion of the checkout process.Once you have completed the order, you will receive an e-mail from us confirming your order. You will receive a second e-mail as soon as we ship your order with the tracking information.
  • How secure is my online order?
    GOpowerus.com adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
  • Can I cancel my order?
    Yes.If you change your mind after purchase, please contact us immediately with your full name and order number. We will cancel your order as your request. However, if your order has been shipped out,we cannot cancel it.And you will be responsible for all the shipping cost(including the original shipping, handling and return postage).Refer to our Return Policy for more info.
  • How long will it take for my item to reach me?
    Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. Please refer to our Shipping Page for a specific time.
  • How do I track my order?
    We will email and text your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
  • What Do I Do If I Have Missing Items In My Order?
    If something is missing, please contact us immediately.
  • How do I return an item(s)?
    If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
  • What if the item(s) I received are defective/incorrect/damaged?
    Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
  • What should I do if my delivery is overdue?
    If your parcel has not arrived within the specified time, please contact our customer service team at info@gopowerus.com for help and further options.
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GOpowerus.com

At our core, we are committed to providing high-quality replacement batteries and excellent service to meet the diverse needs of our customers.

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